Frequently Asked Questions
Everything you need to know about shopping with Secret Make-Up UK.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days, while our Express Delivery option ensures your beauty essentials arrive within 1-2 business days.
Are your products cruelty-free?
At Secret Make-Up UK, we prioritize ethical beauty. The majority of our range is cruelty-free, and we clearly mark vegan or organic products on their individual description pages.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery status.
Do you offer international shipping outside the UK?
Currently, we specialize in serving our UK customers to ensure the fastest delivery times, but we are looking to expand to international shipping in the near future.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.